Mobility management facilities, especially those featuring hard infrastructure, such as parking garages, are not “set-it-and-forget-it” assets. They need to be actively managed over time to avoid calamitous problems and expenses.
John Dorsett, of Indianapolis-based Walker Parking Consultants, suggests a five year strategic plan approach in which, “. . . parking resources are evaluated, areas needing structural and operational improvement are identified, and plans are made to complete those improvements.”
H2H2H considers such professional planning and inspections a mobility management best practice, as noted here.

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Walker’s Dorsett recommends that the following areas be included in your plan:
- Customer service
- Operational efficiency
- Market pricing
- Wayfinding
- Housekeeping and cleaning
- Preventive maintenance
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Walker is a multi-discipline, worldwide consultancy specializing in parking and transportation system planning, design, construction and assessment for over 50 years.
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