Many managers of mobility operations find themselves lashed to their desks and staring into their electronic devices. Or, they find themselves on-the-go, meeting-to meeting, staring into their electronic devices.

What they’re not staring into, are their facilities.

While the number-crunching, alert beeps from parking and transportation management systems can provide critical customer data, they do not totally convey the patron’s experience or the physical condition of your facilities. For that reason, and for the purpose of protecting your investment, you should consider implementing a regular walkthrough program.

Walkthroughs – Not Just for Exercise

Besides boosting a manager’s health and providing a respite from the cacophony of most mobility management offices, a walkthrough program is a way to formally institute a regular survey of your facilities. Such a program should necessarily involve all levels of management, not just an individual manager responsible for that deck, toll plaza, etc..

While that individual manager should be expected to tour his/her facility informally on a daily basis, and a supervisor of that individual manager might do so on a weekly basis, a walkthrough program provides a more comprehensive checklist approach to assuring that problems are identified for correction.

A walkthrough checklist can be informal,…Continue reading →