Sharing Excellence in Parking & Mobility Management

Intermodal Transportation Management

Take a Hike: Facility Walkthroughs Are More Than Just Good Exercise

Many managers of mobility operations find themselves lashed to their desks and staring into their electronic devices. Or, they find themselves on-the-go, meeting-to meeting, staring into their electronic devices.

What they’re not staring into, are their facilities.

While the number-crunching, alert beeps from parking and transportation management systems can provide critical customer data, they do not totally convey the patron’s experience or the physical condition of your facilities. For that reason, and for the purpose of protecting your investment, you should consider implementing a regular walkthrough program.

Walkthroughs – Not Just for Exercise

Besides boosting a manager’s health and providing a respite from the cacophony of most mobility management offices, a walkthrough program is a way to formally institute a regular survey of your facilities. Such a program should necessarily involve all levels of management, not just an individual manager responsible for that deck, toll plaza, etc..

While that individual manager should be expected to tour his/her facility informally on a daily basis, and a supervisor of that individual manager might do so on a weekly basis, a walkthrough program provides a more comprehensive checklist approach to assuring that problems are identified for correction.

A walkthrough checklist can be informal,…Continue reading

Free Form Friday: Receipt for Company Property

The “Receipt for Company Property” form is ideal for use in the orientation process for a new employee. However, it can be used at any stage of the employee lifecycle. For example, prior to a special event, items can be issued to the employee, then reclaimed when the employee checks out at the conclusion of the event. The basic concept of the form is simple: “We (the company or organization) are entrusting to your care the following items which we value and either want returned to us upon demand or accounted for by you upon request.”Continue reading

Navigating Change in Mobility Management Technology

Since technology is based on cold, hard logic, you would think that changing from your present set of ones and zeroes to another would be a breeze. But most of us who have survived technology changes in our respective organizations might liken it to more of a hurricane.Continue reading

Confessions of a Thief

I’m looking for a job and I hope you’ll hire me. Actually I’ve got a job right now but I think I’m going to be fired any day now. Eventually, I’ll make a dumb mistake and even an idiot like my boss will catch me. Anyway, I’m going to milk it for as long as possible. When it happens, it happens. I’m not worried. Why? Because people like me can always find a new job, a new “mark”. Are you that mark? I hope so!Continue reading