Sharing Excellence in Parking & Mobility Management

Perspective (Waayib)

Welcome to “WAAYIB.” In the Mayan language of ancient Central America, this word means “The Dreaming Place.”

For the Maya of Central America, the time and place of sleep was revered as the refuge of the supernatural, as if one was visiting a sacred temple in search of enlightenment and reinvigoration.

In “WAAYIB,” creative inspiration could arise from within one’s self, or be a revelation from ancestors or deities. This inspiration was only possible when one put away the worries of the day and surrendered control over ones thoughts to the starry night sky.

In "WAYYIB", or "The Dreaming Place" of sleep, ancient Mayans believed revelations about the future could be experienced (Glyph is courtesy of Inga Calvin, "The Hieroglyphic Decipherment Guide," 2012.)

As Latin America is the focus of our services, we reflected upon this concept as a way to present our thoughts on ourselves and on serving the Public Customer. We should not take ourselves so seriously that we cannot enjoy what we do. Nor should we take our Public Customers so lightly that we cannot empathize with their troubles.

The Public Customer, especially in transportation settings, often has little or no choice in transportation options. In many cases, we are not competing for the business of Public Customers as if we were in a market. Rather, we are dictating to the customer how they will receive the service we are providing.

This shift of power from the customer to us should place a special burden on those of us in Mobility Management. Because when this shift occurs, the Public Customer becomes a Captive Customer.

For us, “The Dreaming Place” is a time to enjoy our profession of helping people reach their destinations in life. It is a place to be sensitive to the wants and desires of the Public Customer. It is thinking about how to free the Captive Customer.

We have the knowledge and power to improve the quality of transportation services the Public Customer receives. Let us share our knowledge with our peers and our power with our customers.

Join us here in “The Dreaming Place” for the way things could be or should be. Let us imagine . . . or re-imagine transportation service.

Perspective

Pros and Cons of Selling Publicly-Owned Parking Assets

Politicians may see selling off major revenue-producing assets as an innovative way to generate a bucket of cash to fill budget deficits, generate capital for a new project, or to satisfy supporters who push for better management (read: privatization) of public assets. However, there are questions that should be asked first before plunging headlong into the privatization pool.Continue reading

Virginia Tech Shootings 10 Years After: In Memoriam, Jarrett Lee Lane, Virginia Tech Office of Transportation / Parking Services

Indeed, on the morning of April 16, 2007, Jarrett hurried to his advanced hydrology class to turn in his last major paper of the semester. Jarrett was the only undergraduate in the class. That classroom was the first entered by the gunman. “He never had a chance,” Mouras recalls wistfully.Continue reading

FULL COURT PRESS: Lessons from the Media Rush on Virginia Tech

While the murders themselves and the after-crush of media and visitors were impossible to foresee, Tech’s management urges fellow parking and transportation professionals to be ready. “For all the readers out there,” says Steve Mouras, “I hope they never have to go through it, but somebody will, unfortunately.”Continue reading