by Transposh - translation plugin for wordpress

Sharing Excellence in Parking & Mobility Management

Perspective (Waayib)

Welcome to “WAAYIB.” In the Mayan language of ancient Central America, this word means “The Dreaming Place.”

For the Maya of Central America, the time and place of sleep was revered as the refuge of the supernatural, as if one was visiting a sacred temple in search of enlightenment and reinvigoration.

In “WAAYIB,” creative inspiration could arise from within one’s self, or be a revelation from ancestors or deities. This inspiration was only possible when one put away the worries of the day and surrendered control over ones thoughts to the starry night sky.

In "WAYYIB", or "The Dreaming Place" of sleep, ancient Mayans believed revelations about the future could be experienced (Glyph is courtesy of Inga Calvin, "The Hieroglyphic Decipherment Guide," 2012.)

As Latin America is the focus of our services, we reflected upon this concept as a way to present our thoughts on ourselves and on serving the Public Customer. We should not take ourselves so seriously that we cannot enjoy what we do. Nor should we take our Public Customers so lightly that we cannot empathize with their troubles.

The Public Customer, especially in transportation settings, often has little or no choice in transportation options. In many cases, we are not competing for the business of Public Customers as if we were in a market. Rather, we are dictating to the customer how they will receive the service we are providing.

This shift of power from the customer to us should place a special burden on those of us in Mobility Management. Because when this shift occurs, the Public Customer becomes a Captive Customer.

For us, “The Dreaming Place” is a time to enjoy our profession of helping people reach their destinations in life. It is a place to be sensitive to the wants and desires of the Public Customer. It is thinking about how to free the Captive Customer.

We have the knowledge and power to improve the quality of transportation services the Public Customer receives. Let us share our knowledge with our peers and our power with our customers.

Join us here in “The Dreaming Place” for the way things could be or should be. Let us imagine . . . or re-imagine transportation service.

Perspective

FULL COURT PRESS: Lessons from the Media Rush on Virginia Tech

While the murders themselves and the after-crush of media and visitors were impossible to foresee, Tech’s management urges fellow parking and transportation professionals to be ready. “For all the readers out there,” says Steve Mouras, “I hope they never have to go through it, but somebody will, unfortunately.”Continue reading

Navigating Change in Mobility Management Technology

Since technology is based on cold, hard logic, you would think that changing from your present set of ones and zeroes to another would be a breeze. But most of us who have survived technology changes in our respective organizations might liken it to more of a hurricane.Continue reading

At United Nations, Russians Demand More Parking in Outer Space

At an emergency meeting last week of the United Nations Committee on the Peaceful Uses of Outer Space (COPUOS), a Russian representative demanded an immediate increase in available parking at the International Space Station (ISS), parking minimums for future space endeavors and sanctions for what he termed, “space hogging.”Continue reading

Confessions of a Thief

I’m looking for a job and I hope you’ll hire me. Actually I’ve got a job right now but I think I’m going to be fired any day now. Eventually, I’ll make a dumb mistake and even an idiot like my boss will catch me. Anyway, I’m going to milk it for as long as possible. When it happens, it happens. I’m not worried. Why? Because people like me can always find a new job, a new “mark”. Are you that mark? I hope so!Continue reading

A Silk Purse from a Sow’s Ear

All mobility management organizations are essentially service providers and their employees/associates must interact with customers to varying degrees. Yet some organizations are telling their line managers “we want you to provide the ultimate in customer service” (read: “silk purse”), but we are going to give you a staff of whatever people stagger into our office and fog a mirror (read: “sow’s ear”).Continue reading
Latest News
The H2H2H Foundation Advocates for Excellence in Mobility Management
The H2H2H Foundation Advocates for Excellence in Mobility Management
Panama City, Republic of Panama, 1 January 2017 - Ramon L. Mota-Velasco P. of Mexico City, Mexico an
H2H2H Needs Sponsors, Writers, Moderators & Translators
H2H2H Needs Sponsors, Writers, Moderators & Translators
Like any newborn, the non-profit H2H2H Foundation requires tender, loving care and help with its man
Parking Bulks Up, Adds MaaS: SpotHero and Moovit Announce Partnership
Actually Count the Money
Actually Count the Money
Actually Count the Money - Everything going into – or out of – a count room should be counted. The v
Some “Constructive” Advice
Some “Constructive” Advice
Some busy garage owners and managers do the same thing: they wait for their garage to “get a flat” b
Road Diets and Parking
Road Diets and Parking
A Road Diet is a transportation planning technique that aims to reduce or rechannel traffic on roadw
The 12 Most Common Count Room Security Fails
The 12 Most Common Count Room Security Fails
If you count your cash in-house, minimize your risk. Experienced auditors in parking and toll operat
New "Parkcast" Coming Your Way: ReinventingParking.org Adds Podcast