Sharing Excellence in Parking & Mobility Management

Perspective (Waayib)

Welcome to “WAAYIB.” In the Mayan language of ancient Central America, this word means “The Dreaming Place.”

For the Maya of Central America, the time and place of sleep was revered as the refuge of the supernatural, as if one was visiting a sacred temple in search of enlightenment and reinvigoration.

In “WAAYIB,” creative inspiration could arise from within one’s self, or be a revelation from ancestors or deities. This inspiration was only possible when one put away the worries of the day and surrendered control over ones thoughts to the starry night sky.

In "WAYYIB", or "The Dreaming Place" of sleep, ancient Mayans believed revelations about the future could be experienced (Glyph is courtesy of Inga Calvin, "The Hieroglyphic Decipherment Guide," 2012.)

As Latin America is the focus of our services, we reflected upon this concept as a way to present our thoughts on ourselves and on serving the Public Customer. We should not take ourselves so seriously that we cannot enjoy what we do. Nor should we take our Public Customers so lightly that we cannot empathize with their troubles.

The Public Customer, especially in transportation settings, often has little or no choice in transportation options. In many cases, we are not competing for the business of Public Customers as if we were in a market. Rather, we are dictating to the customer how they will receive the service we are providing.

This shift of power from the customer to us should place a special burden on those of us in Mobility Management. Because when this shift occurs, the Public Customer becomes a Captive Customer.

For us, “The Dreaming Place” is a time to enjoy our profession of helping people reach their destinations in life. It is a place to be sensitive to the wants and desires of the Public Customer. It is thinking about how to free the Captive Customer.

We have the knowledge and power to improve the quality of transportation services the Public Customer receives. Let us share our knowledge with our peers and our power with our customers.

Join us here in “The Dreaming Place” for the way things could be or should be. Let us imagine . . . or re-imagine transportation service.

Perspective

Navigating Change in Mobility Management Technology

Since technology is based on cold, hard logic, you would think that changing from your present set of ones and zeroes to another would be a breeze. But most of us who have survived technology changes in our respective organizations might liken it to more of a hurricane.Continue reading

At United Nations, Russians Demand More Parking in Outer Space

At an emergency meeting last week of the United Nations Committee on the Peaceful Uses of Outer Space (COPUOS), a Russian representative demanded an immediate increase in available parking at the International Space Station (ISS), parking minimums for future space endeavors and sanctions for what he termed, “space hogging.”Continue reading

Confessions of a Thief

I’m looking for a job and I hope you’ll hire me. Actually I’ve got a job right now but I think I’m going to be fired any day now. Eventually, I’ll make a dumb mistake and even an idiot like my boss will catch me. Anyway, I’m going to milk it for as long as possible. When it happens, it happens. I’m not worried. Why? Because people like me can always find a new job, a new “mark”. Are you that mark? I hope so!Continue reading

A Silk Purse from a Sow’s Ear

All mobility management organizations are essentially service providers and their employees/associates must interact with customers to varying degrees. Yet some organizations are telling their line managers “we want you to provide the ultimate in customer service” (read: “silk purse”), but we are going to give you a staff of whatever people stagger into our office and fog a mirror (read: “sow’s ear”).Continue reading

The Power of Saying “Sorry” , Part 2

Atlanta-based attorney Ally Fuqua acts as outsourced "in-house counsel" duties ranging from strategic planning, to litigation and contract management for a number of parking industry operators. Fuqua says, “You can be helpful – and sorry - without admitting liability. Be careful how you say you’re sorry, but don’t be afraid to say it.”Continue reading