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Sharing Excellence in Parking & Mobility Management

Perspective (Waayib)

Welcome to “WAAYIB.” In the Mayan language of ancient Central America, this word means “The Dreaming Place.”

For the Maya of Central America, the time and place of sleep was revered as the refuge of the supernatural, as if one was visiting a sacred temple in search of enlightenment and reinvigoration.

In “WAAYIB,” creative inspiration could arise from within one’s self, or be a revelation from ancestors or deities. This inspiration was only possible when one put away the worries of the day and surrendered control over ones thoughts to the starry night sky.

In "WAYYIB", or "The Dreaming Place" of sleep, ancient Mayans believed revelations about the future could be experienced (Glyph is courtesy of Inga Calvin, "The Hieroglyphic Decipherment Guide," 2012.)

As Latin America is the focus of our services, we reflected upon this concept as a way to present our thoughts on ourselves and on serving the Public Customer. We should not take ourselves so seriously that we cannot enjoy what we do. Nor should we take our Public Customers so lightly that we cannot empathize with their troubles.

The Public Customer, especially in transportation settings, often has little or no choice in transportation options. In many cases, we are not competing for the business of Public Customers as if we were in a market. Rather, we are dictating to the customer how they will receive the service we are providing.

This shift of power from the customer to us should place a special burden on those of us in Mobility Management. Because when this shift occurs, the Public Customer becomes a Captive Customer.

For us, “The Dreaming Place” is a time to enjoy our profession of helping people reach their destinations in life. It is a place to be sensitive to the wants and desires of the Public Customer. It is thinking about how to free the Captive Customer.

We have the knowledge and power to improve the quality of transportation services the Public Customer receives. Let us share our knowledge with our peers and our power with our customers.

Join us here in “The Dreaming Place” for the way things could be or should be. Let us imagine . . . or re-imagine transportation service.

Virginia Tech Shootings 10 Years After: In Memoriam, Jarrett Lee Lane, Virginia Tech Office of Transportation / Parking Services

(Image courtesy of Virginia Tech.)

 

DATELINE: MAY 10, 2007, BLACKSBURG, VIRGINIA (US) – Jarrett Lee Lane, 22, of Narrows, Virginia was a victim of the recent shootings at Virginia Tech. A Civil Engineering major, Jarrett was preparing to graduate this May.

He was on track to complete a four-year course of study in three years, but found time for recreational sports, church, and friends. He worked at the Virginia Tech Office of Transportation’s Site & Infrastructure Development, where he interned 15-20 hours a week. In addition, Jarrett worked his entire college career as a parking lot monitor for football and basketball games for Parking Services.

He never missed a game”, said his supervisor, Parking Services Manager Richard McCoy [McCoy retired in 2016]. “He worked every game for three years.” McCoy and Jarrett’s supervisor at Site and Infrastructure Development, David Dent, a longtime family friend, were invited by the family to speak at Jarrett’s memorial.

Jarrett had just earned a full post graduate scholarship and been awarded a graduate assistant’s slot at the University of Florida’s Coastal School of Engineering. His academic excellence was of no surprise to those who knew him; Jarrett was the 2003 valedictorian at Narrows High School.

He was simply an outstanding young man,” recalled Steve Mouras, the director of the Office of Transportation and Records Management, which includes Parking Services as well as the Site and Infrastructure Development division. “We don’t have them making copies for us there. They are sitting at a computer; they’re working up CAD drawings for various projects we have going. His interest was in the hydrology side of the house.”

Indeed, on the morning of April 16, 2007, Jarrett hurried to his advanced hydrology class to turn in his last major paper of the semester. Jarrett was the only undergraduate in the class. That classroom was the first entered by the gunman. “He never had a chance,” Mouras recalls wistfully.

Raised by his mother and grandmother, Jarrett is remembered as a hard working, but fun-loving student, full of life, and a person of deep spiritual faith, who counted Christian “alternative” as his favorite genre of music.

Parking Services’ McCoy remembers him simply, “He was the best of the best.”

His official Virginia Tech bio is here.

(Want more information? Please check out our forums. If you have comments or suggestions, please share your experiences and ideas with us and other professionals visiting our site. Add your comments below – if Comments are “on” – or by contacting us directly hereThis post was adapted from an article previously published in magazine or website format. The author retains all second serial and electronic rights. This work has been updated, edited and is distributed by the H2H2H Foundation with the express permission of the author.)

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